Returns & Exchanges
At Question Beauty, we want you to love your glow; if a product isn't the right fit, you can return or exchange unopened items within 30 days of purchase. We offer a seamless process to ensure your skincare journey remains stress-free and satisfying.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the unused products in their original packaging, ensuring all safety seals are intact to qualify for a full refund.
Print and Attach Label
Download the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing