Frequently Asked Questions
Everything you need to know about your beauty journey with Question Beauty.
Are your products cruelty-free and vegan?
Yes, at Question Beauty, we are committed to ethical standards. All our products are 100% cruelty-free, and the majority of our collection is vegan-friendly. Please check individual product pages for specific ingredient lists.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and local customs processing.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return lightly used or unopened products within 30 days of delivery for a full refund, minus shipping costs.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website so you can monitor your package's progress in real-time.
Do you offer samples with purchases?
We love letting our customers try new things! Every order over $50 includes two complimentary deluxe samples of our best-selling formulas, selected at random.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Afterpay.